Shipping policy

Effective Date: January 1, 2022

Thank you for shopping with GlowSculpt. We are committed to delivering your order safely and efficiently while providing a smooth shopping experience from checkout to delivery. Please review our Shipping Policy for information regarding processing times, shipping methods, delivery estimates, and other important details.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday through Friday, excluding weekends and public holidays. During peak shopping periods or promotional events, processing times may be slightly longer. If there is any significant delay, our customer support team will notify you via email.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Free Worldwide Shipping

GlowSculpt proudly offers FREE Worldwide Shipping on all orders with no minimum purchase required.

We believe everyone should have access to quality facial massage and skincare tools without worrying about additional shipping costs.

Estimated Delivery Time

Our standard delivery time is:

7–14 Business Days

Delivery times are estimates only and may vary depending on:

  • Destination country
  • Customs clearance
  • Local courier services
  • Weather conditions
  • National holidays
  • High shipping volumes

While we strive to meet our estimated delivery window, occasional delays outside our control may occur.

Order Tracking

Most shipments include tracking information.

Once your package has been dispatched, you will receive an email containing your tracking number and shipping confirmation.

Please allow up to 72 hours for tracking information to become active after shipment.

Customs & Import Duties

International orders may be subject to customs inspections or import duties depending on your country's regulations.

Any customs fees, import taxes, VAT, or similar charges are the responsibility of the customer unless otherwise stated by local law.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing checkout.

GlowSculpt is not responsible for delays or delivery issues caused by:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Incorrect postal codes
  • Failed delivery attempts

If you notice an error, please contact us immediately. We will do our best to update your order before it ships.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our support team as soon as possible.

To help us investigate, please provide:

  • Order Number
  • Full Name
  • Photos (if applicable)
  • A brief explanation of the issue

Our team will work with the shipping carrier to resolve the matter promptly.

Multiple Shipments

Depending on product availability and warehouse locations, your order may arrive in separate packages.

You will not incur any additional shipping charges for multiple shipments.

Contact Us

If you have any questions regarding shipping or delivery, please contact us.

GlowSculpt

Website: GlowSculpt.sbs

Email: support@GlowSculpt.sbs

Phone: +1 (418) 688-8958

Business Address: 411 McBay Rd, Brantford, Ontario, N3T 5L4, Canada